What is your return policy?
Refunds are offered within 14 days from the day you receive the product. Exchanges are offered within 30 days of receipt of product. Merchandise must be in new condition with all tags attached in original packaging.
Why is no one answering my emails?
We answer all emails that we receive daily. Many times they go to your spam folder. Check the spam folder to see if our return email has been posted in there.
How do I return or exchange an item?
Return merchandise, along with original packing slip or note explaining whether you are requesting refund or exchanging for different size or product. Include name, address, phone number and order number.
Merchandise should be returned to one of our addresses below, depending on the carrier used to ship merchandise back:
|UPS, Fedex or other carrier
||United States Postal Service (USPS) |
32 Putnam Village Shopping Ctr.
Hurricane, WV 25526
PO Box 632
Teays, WV 25569
Do I need a Return Authorization?
We do not require return authorizations.
What are your shipping costs?
Please see our shipping page for shipping cost information.
What shipping carriers do you use?
We use various carriers to ship our products. We try to use the most economical method possible to keep shipping costs low which allows us to pass those savings on to the consumer.
Do you offer expedited shipping?
If you need something in a hurry, contact us. We have expedited shipping available for an additional charge.
What if I refuse a shipment?
All refused orders will be charged applicable costs associated with shipping and restocking fees from companies.
How do you offer such low prices?
We are constantly negotiating with our suppliers to provide us with top quality products for reasonable prices.
Where do you ship from?
Some of our products are shipped directly from the manufacturer. Our distribution center is in Dunbar, WV.
How long does it take you to ship my product?
Products on the average ship in 2 - 3 business days. Some items we stock, which ship immediately. Others, we get from the different manufacturers, which normally takes 2 - 3 business days.
How do I know if a product is out of stock?
If we are out of a product, we will not substitute, unless we are advised by the consumer to do so. We give it our best effort to contact you to let you know that it is not in stock and give you the option of backordering or simply cancelling the order.
What hours are your customer service department representatives available?
Customer service is available from 10:00am - 5:00pm EST Monday - Friday. They can be reached at 304-757-0826.
Do you automatically charge my credit card?
When you place the order with us, your credit card is automatically charged. If the item is out of stock, we immediately send the refund through to your card. Sometimes it takes your bank 5 - 7 business days to post the credit to your account.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express & Paypal.
You can also mail a cashiers check or money order (drawn on US currency) to the postal address listed above (No personal checks will be accepted). Please remember to include shipping & handling.
What if I'm not comfortable placing my order online?
You can contact our customer service department at 304 757 0826 to assist you with placing your order.
Is your website secure?
Our website uses 128-bit SSL encryption to protect your privacy. Such form of encryption is virtually impossible to break, so rest assured that any information provided on our website will be sent to us in the most secure fashion.
Why do I see D & D Outfitters for the return address instead of Rockinleather?
D & D Outfitters is our parent company.